We are looking to hire a highly motivated Customer Support Agent for our growing Customer Support team.
What you’ll be doing:
✔ Managing support queries via tickets/chat/app reviews:
✔ T1 assistance with the available internal admins
✔ Escalation of issues to T2/T3
✔ Processing multiple requests on various platforms – Web, Android & iOS
✔ Work with product, development, and international desks teams
What you’ll bring:
✔ Degree in Economics / Finance / Management / English
✔ Excellent written and verbal communication skills in English
✔ Previous experience as a customer support agent – Strong Advantage for premium users support
✔ Familiarity with ZenDesk (or other CRM platforms)
✔ Familiarity with web and app environments on multiple platforms (Windows, Mac, Android, iOS)
✔ Ability to work in flexible hours
✔ Knowledge/experience in financial markets or Trading – Strong Advantage
✔ High analytical skills
✔ Knowledge in additional languages
✔ Work experience in global websites international desk or support
✔ High level of organizational skills and capabilities
✔ Fast learner and highly motivated
✔ High details orientation
Who we are:
We are the world’s fastest growing financial portal, currently ranked among the industry’s top 3 sites and one of the top 200 websites in the world. With our multiple language editions and apps, Investing.com offers real-time quotes, charts, breaking news, opinion and analysis on the markets, as well as financial and technical analysis tools.
Founded in 2007, we have 240 people around the globe, including Tel-Aviv, Madrid, Shenzhen, São Paulo and Seoul. We are a top tech employer, focussed on employee experience, wellbeing and development.
To fit right in, we’re looking for someone who is self-motivated and meticulous, with a creative and a resourceful mind, bright, proactive, works well independently and as part of a team.
What we offer:
✔ A chance to step into the exciting and fast growing world of the online industry.
✔ A great local and international environment full of friendly people and encouraging managers.
✔ Influence over 30M high profile traders and investors around the world.
✔ Enjoy excellent benefits and a high-energy working environment.